Refund policy

We hope you love your FOHRMS purchase. If it isn't quite right, you may request a return or exchange within 20 days of your delivery date.

Eligible items may be exchanged at no additional cost, returned for a refund (excluding the original outbound shipping fee), or returned for a full refund in the form of store credit giving you the flexibility to find the piece that's right for you.

 

Return Conditions
To be eligible for a return, your items must meet the following criteria:

  • Unused, unworn, and undamaged.
  • In their original packaging with all tags and labels attached.
  • Accompanied by the original order number or proof of purchase.

 


All returns will need to be sent to the following address: 

FULLHOUSE FULLFILMENT BULGARIA

Zemedelska 35, 1301 Sofia, Bulgaria

office@fullhouse.bg 

Tel: +35987 7664337



The Return Process

We aim to make returns as simple and seamless as possible.

To initiate your return:

  1. Complete the Return Form included with your original order.
  2. Securely repackage your item, ensuring the completed Return Form is enclosed.
  3. Send your parcel to our logistics partner, FULLHOUSE Fulfilment Bulgaria, using the return address provided above. You are welcome to use the shipping carrier of your choice.

If you're unable to arrange the return yourself, simply contact us at help@fohrms.com and we'll be happy to organize a collection for you. The cost of the return shipment will be deducted from your refund or store credit.

 

Refunds

Once your package is received and inspected at our warehouse, please allow 5-7 business days for your refund to be processed. The funds will be returned to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@fohrms.com.

 

For damaged/defective items: If you received an incorrect or damaged item, the pre-paid label is fully covered, and we will expedite a replacement or full refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of Sale items. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.


Store Credit & Gift Cards

Gift cards and credit notes, both for stores and online are valid for 12 months from the date of issue.